1. Acceptance of these Terms
These Terms of Service ("Terms") are an agreement between you and Alma Learning AI, Inc. ("Alma Learning", "we", "us", "our") governing your use of the almalearning.ai website (the "Site") and, except as modified by a written agreement between us, our course design, development, and AI-enhanced learning delivery services (the "Services"). By using the Site or engaging our Services, you agree to these Terms and to our Privacy Policy. If you are acting on behalf of an organization, you represent that you have authority to bind it.

2. Our Services
Alma Learning builds interactive, AI-enhanced courses from materials provided by client organizations — including avatar-delivered video lectures, AI-led coaching, practice simulations, and assessments — and deploys them into the client's learning management system or another agreed environment. The specific scope, deliverables, timeline, and fees of each engagement are defined in a written proposal, statement of work, or services agreement (each, an "Engagement Agreement") between Alma Learning and the client. If an Engagement Agreement conflicts with these Terms, the Engagement Agreement controls for that engagement.

3. Use of the Site
You may use the Site for lawful purposes only. You agree not to interfere with the Site's operation or security, attempt to gain unauthorized access to our systems or data, scrape the Site by automated means, or use the Site to transmit malicious code or unsolicited communications.

5. Confidentiality
Each party agrees to protect the other party's non-public information received in connection with the Services, to use it only as needed to perform under these Terms or the applicable Engagement Agreement, and not to disclose it to third parties except to personnel and service providers bound by confidentiality obligations, or as required by law.

6. Security commitments
We maintain an information security program designed to protect customer and learner data, and we make the following commitments to our customers:

• All traffic between users and the Alma platform is encrypted in transit using TLS 1.2 or higher.
• Multi-factor authentication and single sign-on are enforced for Alma Learning employees on production systems, and access to customer data is limited to authorized personnel.
• Customer data is hosted in data centers located in the United States.
• We maintain a documented incident response plan, and we will notify affected customers of security incidents involving their data without undue delay.
• We retain customer and learner data for as long as required by applicable law and, at minimum, for the duration of the learner's enrollment; upon contract termination, we delete client data within the minimum timeframe permitted by applicable legal and record-keeping requirements, and clients may direct the return of their data prior to deletion.
• We are undergoing a SOC 2 Type II examination and maintain FERPA-aligned practices for handling student education records on behalf of our institutional clients.

Our current security practices, including our list of subprocessors, are described on our Security page. We will notify customers promptly of material changes to these commitments.

7. Data protection
Where we process personal information of learners on behalf of a client institution, we do so solely to provide the Services, under the client's instructions, and in accordance with our Privacy Policy and applicable law, including FERPA where it applies to the client's education records. We do not sell customer or learner data and do not use it for advertising.

8. Fees and payment
Fees for the Services are set out in the applicable Engagement Agreement, together with invoicing and payment terms. Use of the Site itself is free of charge.

9. Disclaimer of warranty
EXCEPT AS EXPRESSLY PROVIDED IN AN ENGAGEMENT AGREEMENT, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ALMA LEARNING, ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID TO US BY THE APPLICABLE CLIENT UNDER THE RELEVANT ENGAGEMENT AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR, FOR USE OF THE SITE, ONE HUNDRED US DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

11. Termination
Engagements terminate as provided in the applicable Engagement Agreement. Upon termination, we handle client data as described in Section 6 (return and deletion). We may suspend or terminate access to the Site for violations of these Terms. Sections 4–7 and 9–13 survive termination.

12. Changes to these Terms
We may revise these Terms from time to time. The current version, with its effective date, will always be posted at this page, and we will communicate material changes to our customers promptly — for example, by email or through the Site — before they take effect.

14. Contact
Alma Learning, Inc.
hello@almalearning.ai